Senior UX/CX Designer

Seattle, WA
Full Time
We are looking for a Senior User Experience Designer who enjoys collaborating with strategists, creatives and technologists to shape great brand experiences. You understand the user-centered design process and are able to both conduct research and to design experiences with clients, customers and team members. Your key role is to define, document, and craft seamless, systematic experiences through innovative approaches and industry best practices. You are confident and inspiring. 

What You’ll Do 
  • Collaborate and partner with multi-disciplinary project teams on a wide range of clients and technology platforms
  • Work closely with the Strategy, Creative, and Technology teams to define project objectives, user needs, content requirements, and technical specifications
  • Conduct assessments of existing properties, and synthesize findings into best practices for usability, content, and experience design
  • Create and document compelling interaction design solutions via findings, personas, journeys, mental models, site maps, prototypes and detailed annotated wireframes that illustrate user needs, experience structure, process flow, layout, and informational relationships
  • Conduct stakeholder interviews, user research, usability studies and competitive audits, and convert findings into insights that impact design
  • Plan and lead UX/CX brainstorms and workshops
  • Create low-, medium-, and /or high-fidelity prototypes that inform the design process
  • Design and facilitate user testing sessions
  • Present concepts and deliverables to internal stakeholders and clients 
  • Contribute innovative ideas to and participate in new business pitches
  • Collaborate with the PM team to ensure the UX scope aligns with the project schedule, budget, and goals. 
  • Confidently and thoughtfully define the UX approach and scope as well as estimate the level effort needed to accomplish the UX outputs and tasks.
What We’re Looking For 
  • Portfolio that includes examples of the complete User Experience design process within project case studies including setting strategy, defining scope, exploring structure, and creating annotated wireframes
  • Proven experience as a senior-level UX contributor on executions including digital products, e-commerce platforms, websites, mobile applications, and interactive and immersive experiences
  • Proficiency in design tools such as Figma, Adobe XD, and Sketch
  • Excellent analytical and process-oriented skills 
  • Excellent presentation, verbal and written skills
  • A multi-tasker who enjoys working collaboratively on multiple projects with interdisciplinary teams
  • 7+ years of experience in the user experience field at a digital agency
  • A bachelor’s degree in Interaction Design, Information Science, Library Science, Human Factors or related subject, or equivalent experience

What’s In It for You

POP offers competitive compensation and full benefits. The starting salary for this role is between $105,000 and $125,000. Our salary ranges are based on paying competitively for our size and industry and are one part of the Total Rewards we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. The range above is for the expectations as laid out in the job description and located in Seattle. As a company, we have a location-based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.

Regarding Total Rewards, we pay 100% of the healthcare premiums for all our employees. We offer coverage for Medical, Dental, Vision, Short- & Long-Term Disability, Flexible Spending Accounts, AD&D, Life Insurance, and 401k with employer match. 

This position offers the flexibility of remote work, allowing candidates to contribute from any location. Candidates will thrive in a virtual environment, collaborating effectively with team members across different locations.

Additionally, we host many annual celebrations for employees and family members to show love for POPsters. Additionally, each year, we offer generous paid time off, an extended winter break, and recognize individuals for 10 years of employment with a paid sabbatical - we believe in the importance of work/life balance!

POP is an Equal Opportunity Employer that is committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment. POP will not discriminate on the basis of race, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, physical or mental disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].


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